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Management Training


Coaching Job Skills

An effective coach develops all team members through ongoing and useful feedback. In order to achieve results, coaching must go beyond just showing how to do something. Coaching involves observing, analyzing, demonstrating, and giving feedback. Coaching is a process of developing relationships with team members - relationships that ultimately can build the trust and respect that are the foundation of successful organizations. Coaching Job Skills provides the tools necessary to successfully coach individuals to achieve high performance results.

Participants will learn how to distinguish between performance problems that require coaching and those that can best be handled through better instructions or some other means. Managers will learn how to involve team members in the coaching process by asking effective questions and encouraging two-way dialog. Upon completion of this module, participants will have the tools necessary to conduct successful feedback sessions with team members on how to improve performance.

Team leaders who care enough to coach their staff members elicit cooperation, win team member confidence, and achieve victory.

Course Impact

Managers and leaders will be able to:

  • Understand what coaching is, why it is important, and how coaching supports individual and company goals.
  • Prepare for a coaching sessions by using observation and analysis to build a plan for a successful interaction.
  • Hold a coaching conversation that improves an individual’s performance and increases productivity.
  • Use coaching to build trust and collaboration between the team leader and team member through communication, shared goals and respect.