Essential Skills of Leadership
This foundational module focuses on identifying the role and behavior of an effective leader.
Essential Skills of Leadership is the first step to developing successful managers. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. This course helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills required to manage the individual while also leading the team.
Participants will learn how to demonstrate support for their team by meeting the individual needs of each member and motivating them accordingly. Leaders will learn how to manage others by focusing on behavior, instead of employee attitudes. Leaders will also learn how to encourage participation and involve team members in decision making, problem solving, and achieving common goals.
In addition, participants will develop the critical skills necessary to effectively delegate, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member’s sense of self-respect and dignity.
Course Impact
Managers and leaders will be able to:
- Understand the role of a supervisor and manager in creating an environment in which people can be successful.
- Interact with team members on a day-to-day basis in such a way as to maintain and enhance their self-esteem.
- Base discussions about performance and work habits on behavior rather than on personalities and attitudes.
- Involve team members in goal setting, problem solving and decision-making.
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