about FRONTLINE  
Management Training


Providing Performance Feedback

Performance assessment is an important part of a team leader’s efforts to improve overall performance. To be effective, performance assessments must be objective and fair.

For the performance feedback process to work successfully, it must be collaborative. If it is, both parties will see the situation from the same point of view and agree on what needs improvement. Mutually agreed upon commitments can then lead to positive change. Properly implemented, the performance feedback process leaves no bad feelings generated or experienced on either side of the discussion. Providing Performance Feedback provides a collaborative process for gaining commitment to change and success.

Providing Performance Feedback provides the tools required to adjust individual performance. With its focus on logical processes and reasonable commitments, this course can help even experienced managers evaluate and improve performance more effectively. Using these new skills and insights with their team members, managers will be able to demonstrate their commitment to an open and consistent performance improvement process.

 

Course Impact

Managers and leaders will be able to:

  • Base assessments on facts and behavior.
  • Assess performance.
  • Use positive feedback to motivate team members.
  • Gain team member participation in assessment.
  • Establish team member agreement with the assessment.
  • Inspire team member commitment to the change needed to improve performance.