Solving Workplace Problems

Solving Workplace Problems teaches managers a five-step process that combines a variety of methods to provide an effective approach to solving simple to complex organizational problems. Each step of the process is explained in detail. Participants have the opportunity to be involved in group discussions, apply the process learned using a case study, and finally apply the solution to their own problem. Managers leave the workshop with implementation tools, forms, and additional resources to help them apply the skills learned back on the job.

After completing this course, participants will be able to:

• Follow an orderly, step-by-step problem-solving process
• Write a problem statement that clearly defines the workplace problem.
• Assess the context of the problem.
• Analyze and identify the root cause(s) of the problem.
• Involve team members in evaluation of root cause(s) and a possible solution.
• Create plans to implement the solution.
• Get agreement and support for implementation.